Professional experience

1. Jan 2025 to Present

   ENACT AI

   Product Manager

   Product

   Lead product discovery, strategy and end-to-end delivery of digital products, including an AI-powered price comparison platform.

   • Conduct user research, market analysis and competitor benchmarking to identify user pain points and validate assumptions.
   • Own and communicate the product vision, strategy and roadmap, balancing user value, organisational priorities, technical feasibility and risk.
   • Translate complex user and technical requirements into epics, user stories, acceptance criteria and prioritised backlog items.
   • Partner with developers, UX/UI designers, QA and technical stakeholders to assess feasibility and refine requirements.
   • Define MVPs and prioritise functionality based on evidence, customer value and technical complexity, applying user feedback, behavioural insights and experimentation to improve the product.
   • Define and monitor OKRs, KPIs and success measures including adoption, engagement, retention and customer satisfaction.
   • Facilitate Agile product discussions, sprint planning, refinement, reviews and retrospectives.

   Key achievements

   • Improved product development workflow and backlog management, contributing to a 25% reduction in release cycle time.
   • Established structured post-launch feedback and iteration processes that contributed to a 30% improvement in customer satisfaction.
   • Embedded evidence-led prioritisation using research, feedback and performance data.

2. Nov 2024 to Present

   NHS Primary Care

   Healthcare Assistant

   Healthcare

   • Work directly with patients across NHS primary care services, developing a practical understanding of healthcare user journeys, clinical workflows and barriers affecting patient experience.
   • Perform venepuncture and support ECGs, blood pressure monitoring, NHS Health Checks, diabetes Year of Care reviews and other patient assessments.
   • Record and maintain accurate clinical information using SystmOne, EMIS Web, Accurx and other digital healthcare platforms.
   • Work with clinicians and multidisciplinary healthcare teams to support efficient patient pathways.
   • Apply NHS information governance, GDPR, confidentiality and safeguarding requirements when handling sensitive health information.
   • Support clinical and operational reporting and use digital information to coordinate patient follow-up and service delivery.
   • Identify usability and workflow challenges associated with healthcare systems from the perspective of patients and frontline healthcare professionals.

3. Aug 2023 to Dec 2024

   ENOCHS HUB

   Product Manager

   Product

   Led product development for a digital education platform providing learning experiences across Forex Trading, Cybersecurity and Life Skills, owning product discovery, prioritisation, Agile delivery and optimisation.

   • Defined and communicated the product vision, strategy and roadmap, aligning user needs with organisational goals and technical delivery.
   • Conducted user and stakeholder research to identify learning needs, pain points and opportunities for improving the digital experience.
   • Collaborated across engineering, UX/design, marketing, commercial and customer success functions to move initiatives from discovery through delivery and iteration.
   • Led the delivery of modular digital learning experiences through Agile sprints, using user insight and performance data to guide priorities.
   • Owned and refined the product backlog, converting requirements and research findings into epics, user stories, tasks and acceptance criteria.
   • Applied MVP and iterative development approaches to test assumptions before committing further resources.
   • Used product and user data to assess engagement, identify improvement opportunities and support evidence-based product decisions.
   • Facilitated backlog refinement, sprint planning, product reviews and other Agile ceremonies in partnership with engineering teams.
   • Managed competing stakeholder requirements and made prioritisation decisions based on expected outcomes rather than simply delivering requested features.
   • Worked effectively in an evolving environment where user needs, product evidence and business priorities frequently changed.

   Key achievements

   • Improved communication of product vision and user requirements across development teams, contributing to delivery of 95% of planned roadmap objectives.
   • Improved delivery processes, backlog structure and cross-functional collaboration, contributing to a 35% reduction in release timeline.
   • Supported modular product improvements that increased user engagement and contributed to significant growth in platform usage.

4. Jul 2021 to Dec 2022

   FINLAB RESEARCH

   Research Assistant

   Research

   Supported quantitative and scientific research projects involving biomedical and laboratory data, statistical analysis, interpretation and academic publication.

   • Collected, cleaned, organised and validated quantitative and qualitative research data from multiple sources.
   • Conducted statistical analysis using SPSS and Excel, ensuring accuracy and reproducibility of research findings.
   • Supported research design, literature reviews, data interpretation and preparation of scientific manuscripts.
   • Worked collaboratively with researchers to translate scientific findings into clear written outputs.
   • Evaluated evidence critically and contributed to evidence-based conclusions.
   • Co-authored two peer-reviewed scientific publications in 2022.